How We Are Regulated

Pukka Insure Ltd is a private limited company incorporated in Gibraltar (Company Number: 113487), Registered Office: Suite 2, The Cottage, 13-15 Giros Passage, Gibraltar. We are licenced to provide General Insurance Intermediary Services. The firm is authorised to carry out services in the UK both via freedom of services and establishment of a branch. We are authorised and regulated by the Gibraltar Financial Services Commission (FSC1280B) and subject to limited regulation by the Financial Conduct Authority.

Insurance policies administered by Pukka Insure Ltd are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the scheme if the insurance underwriter cannot meet its obligations.  Further information about compensation scheme arrangements is available from the FSCS website www.fscs.org.uk or write to Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU.

Complaints

If there is an issue with the way the policy was sold then the complaint may be passed on to the broker to deal with.

Should you feel the need to complain about the arrangement of your policy please contact your insurance intermediary in the first instance.

Pukka recognises the importance of service and the firm sets outs high standards. Should there be an occasion when Pukka does not meet your expectations, Pukka is committed to dealing with any complaint in a thorough and professional manner.

You can make a complaint by contacting us by any of the following means:

  • Write to the Head of Compliance, Pukka Insure Ltd, Suite 2, The Cottage, 13-15 Giros Passage, Gibraltar, GX11 1AA;
  • E-mail your complaint to: compliance@pukka.gi
  • Or telephone on 0800 2404 995

Pukka Insure will acknowledge your complaint promptly, normally within five working days of receiving it.

Once Pukka Insure have completed its investigation, the firm will write to you with the results of the said complaint investigation giving an explanation of the firms’ conclusion no later than eight weeks from the date your complaint was received.

If you are dissatisfied with the firm’s response, you may then refer the said complaint to the Financial Ombudsman Service on:

0800 023 4567

www.financial-ombudsman.org.uk